Terms of Service

ARTICLE 1 - DEFINITIONS

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

Date: 17-04-2025

Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable medium: any tool that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the consumer's ability to cancel the distance contract within the cooling-off period.

Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.

Distance contract: an agreement concluded using only one or more means of distance communication within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the contract.

Means of distance communication: means that can be used to conclude a contract, without the consumer and entrepreneur having to be in the same room at the same time.

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

Email address: info@oliviaoscarjewerly.com
Chamber of Commerce number: 
VAT identification number: NL002411166B31
Address: Kralingseweg, 3066RA Rotterdam (not a visit or return address. Returns sent to this address will not be refunded)

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before a distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, the text of these terms and conditions will be provided in a way that the consumer can store it on a durable data carrier. If this is not reasonably possible, the consumer will be informed where to access the general terms and conditions electronically and that they will be sent free of charge at the consumer's request.

If specific product or service conditions apply in addition to these general terms and conditions, the consumer may always rely on the most favorable applicable provision in the event of conflicting conditions.

If any provision of these general terms and conditions is invalid or void, the remaining provisions will remain in effect. The invalid provision will be replaced by one that comes closest in meaning.

Situations not covered by these general terms and conditions must be assessed in the spirit of these conditions.

Unclear provisions must be interpreted in line with the spirit of these general terms and conditions.

ARTICLE 4 - THE OFFER

If an offer is subject to limited validity or conditions, this must be explicitly stated.

The offer is non-binding. The entrepreneur may change or adapt the offer.

The offer includes a complete and accurate description of the products and/or services. If images are used, they are a truthful representation. Obvious mistakes do not bind the entrepreneur.

Images, specifications, and other data are indicative and do not constitute grounds for compensation or contract dissolution.

Each offer must clearly state:

  • The price, excluding import VAT and customs clearance fees (these are at the customer’s own risk);

  • Any shipping fees;

  • The method of concluding the agreement;

  • Whether the right of withdrawal applies;

  • Payment, delivery, and contract execution terms;

  • The period for accepting the offer and/or validity of the price;

  • Communication costs if different from the standard rate;

  • Whether the agreement is stored and accessible;

  • How the consumer can check and correct the provided data;

  • Any other languages in which the agreement can be concluded;

  • Any applicable codes of conduct and how to access them;

  • The minimum duration of long-term contracts.

Optional: available sizes, colors, material types.

ARTICLE 5 - THE CONTRACT

The contract is concluded when the consumer accepts the offer and meets its conditions.

If accepted electronically, the entrepreneur immediately confirms receipt of acceptance. Until this confirmation is received, the consumer may cancel.

For electronic contracts, the entrepreneur ensures proper technical security and safe payment processes.

The entrepreneur may assess the consumer's payment capacity and reject orders or attach conditions if justified.

Upon agreement, the entrepreneur provides:

  1. The address for complaints;

  2. Withdrawal terms and procedures, or an exclusion if applicable;

  3. Warranty and after-sales service details;

  4. A repeat of the key information from the offer;

  5. Termination conditions for long-term agreements.

ARTICLE 6 - RIGHT OF WITHDRAWAL

Consumers may withdraw within 14 days after receiving the product without providing a reason.

During this period, the consumer must treat the product and packaging with care and only unpack or use as necessary to evaluate the product.

If exercising the right of withdrawal, the product must be returned in original condition and packaging, with any accessories, as per the entrepreneur’s instructions.

The consumer must notify the entrepreneur in writing within 14 days after receipt, and then return the product within another 14 days, providing proof of shipment if needed.

If these conditions are not met, the purchase is final.

ARTICLE 7 - COSTS IN THE EVENT OF WITHDRAWAL

The return shipping costs are borne by the consumer.

If the consumer has paid an amount, the entrepreneur refunds it within 14 days of the withdrawal, provided the return has been received or proof of return is presented.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL

The right of withdrawal can be excluded for:

  • Custom-made products;

  • Personal items;

  • Items that can’t be returned due to their nature;

  • Perishable or aging items;

  • Items subject to market fluctuations beyond the entrepreneur’s control;

  • Newspapers or magazines;

  • Sealed audio, video, or software products once unsealed;

  • Hygiene items with broken seals.

And services:

  • Involving accommodation, transport, catering, or leisure on specific dates;

  • That started with the consumer’s explicit consent before the withdrawal period ended;

  • Related to betting and lotteries.

ARTICLE 9 - THE PRICE

Prices may change due to VAT rate changes.

Products/services with market-dependent prices may vary. These fluctuations and target prices are explained in the offer.

Price increases within 3 months after contract formation are allowed only if required by law.

After 3 months, they are allowed if stipulated and if the consumer can terminate the contract.

Delivery is deemed to occur outside the EU, so VAT is not charged by the entrepreneur. Import taxes are the customer's responsibility.

Printing errors are not binding. The entrepreneur is not obligated to supply at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the existing statutory provisions and/or government regulations on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the contract.

Defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in the original packaging and in new condition.

The warranty period provided by the entrepreneur is equal to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

  • The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;

  • The defect is wholly or partially the result of regulations that the government has made or will make regarding the nature or quality of the materials used.

ARTICLE 11 - PERSONAL INFORMATION

The submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy to learn more.

ARTICLE 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our website or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

ARTICLE 13 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Free shipping

We offer free shipping in all orders in the USA

30-Day Money-Back Guarantee

You can easily return or exchange your order within 30 days, no questions asked. Shop risk-free today!

Waterproof & Tarnish-Free

Our jewelry is designed for everyday wear, crafted to last, made to shine, and always there for you.