Privacy Policy

INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is any data with which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is [Shop Name]. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser line.

DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website:

Our visited website
Date and time of access
Amount of data sent in bytes
Source/reference from which you came to the page
Browser used
Operating system used
IP address used (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. Data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.

To make visiting our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie.

Some cookies serve to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

We may work with advertising partners who help us make our website more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we cooperate with the aforementioned advertising partners, you will be individually and separately informed about the use of such cookies and the scope of the information collected in the paragraphs below.

Please note that you can set your browser to inform you about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings.

Please note that if you do not accept cookies, the functionality of our website may be restricted.

CONTACTING US

When you contact us (e.g., via contact form or e-mail), personal data is collected. The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact aims to conclude a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after final processing of your request, provided that it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no legal storage obligations to the contrary.

DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

In accordance with Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed if you provide it to us for the performance of a contract or when opening a customer account. The data collected is shown in the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the address of the controller mentioned above. We store and use the data you provide to process the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or we have reserved the right to further data use as permitted by law, about which we will inform you below.

USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to our Email Newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. The provision of further data is voluntary and is used to address you personally. We use the so-called double opt-in procedure for sending the newsletter. This means that we will only send you an email newsletter if you have explicitly confirmed to us that you agree to receive newsletters. We will then send you a confirmation email asking you to confirm that you want to receive future newsletters by clicking on an appropriate link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When registering for the newsletter, we store your IP address as entered by your internet service provider (ISP) as well as the date and time of registration in order to trace any possible misuse of your email address at a later date. The data collected when registering for the newsletter is used exclusively for promotional purposes via the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the controller mentioned at the beginning. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

6.2 Sending Email Newsletters to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. In this case, we do not need to obtain separate consent from you. The data processing takes place solely on the basis of our legitimate interest in personalized direct advertising according to Art. 6 para. 1 lit. f GDPR. If you have initially objected to the use of your email address for this purpose, no email will be sent by us. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller mentioned at the beginning. For this, you will only incur transmission costs according to the basic rates. After receipt of your objection, the use of your email address for advertising purposes will be stopped immediately.

DATA PROCESSING FOR ORDER HANDLING

7.1 In order to process your order, we pass on your personal data to the shipping company commissioned with the delivery, provided that this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of the payment processing, provided this is necessary for payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for the transfer of the data is Art. 6 para. 1 lit. b GDPR.

7.2 Use of Payment Service Providers (Payment Services)

PayPal When paying via PayPal, credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), as part of the payment processing. The transfer takes place in accordance with Art. 6 para. 1 lit. b GDPR and only insofar as it is necessary for payment processing.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 para. 1 lit. f GDPR based on the legitimate interest of PayPal in determining your solvency. The result of the credit check regarding the statistical probability of default is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). If score values are included in the result of the credit check, they are based on a scientifically recognized mathematical-statistical procedure. Address data, among other things, is included in the calculation of the score values. Further data protection information, including information on the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

SOFORT If you select the "SOFORT" payment method, the payment will be processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"), to whom we pass on the information provided during the ordering process along with the information about your order in accordance with Art. 6 para. 1 lit. b GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data will only be passed on for the purpose of payment processing with the payment service provider SOFORT and only to the extent that it is necessary for this purpose. You can find more information about SOFORT's privacy policy at the following internet address: https://www.klarna.com/sofort/privacy-policy/

CONTACT FOR REVIEW REMINDERS

Own review reminder (no dispatch via a customer review system)

We use your email address to send you a one-time reminder to submit a review of your order using our internal review system, provided that you have given us your express consent to do so during or after your order in accordance with Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time by sending a message to the data controller.

USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution

We use social plugins ("plugins") of the social network Facebook on our website, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To increase the protection of your data when you visit our website, these buttons are not fully integrated as plugins but only using an HTML link. This type of integration ensures that when you call up a page on our website that contains such buttons, no connection is yet made with Facebook's servers. If you click on the button, a new browser window opens and calls up the Facebook page, where you can (if necessary, after entering your login data) interact with the plugins there.

Facebook Inc. is certified under the EU-U.S. Privacy Shield, which ensures compliance with the level of data protection applicable in the EU.

Please refer to Facebook's privacy policy for more information on the purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and settings options to protect your privacy: https://www.facebook.com/policy.php

9.2 Google+ Plugins with Shariff Solution

Our website also uses social plugins ("plugins") from the Google+ network, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To increase the protection of your data, these buttons are not directly integrated into the page but only as HTML links. As a result, no connection to Google+ servers is established when the page is called up. Only when the plugin is activated by clicking does a connection to Google+ occur, where you can interact with the Google+ elements.

Google LLC is also certified under the EU-U.S. Privacy Shield.

For details on how Google collects and uses your data as well as your rights and privacy options, please refer to Google's privacy policy: https://www.google.com/intl/en/policies/privacy/

9.3 Instagram Plugin with Shariff Solution

We use social plugins ("plugins") from the Instagram online service on our website, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To better protect your data, the buttons are integrated as HTML links. This ensures that no connection is automatically established to Instagram’s servers. When you click the plugin, Instagram’s page opens in a new browser window where you can use the plugin features (if logged in).

Instagram LLC is also certified under the EU-U.S. Privacy Shield.

Please see Instagram’s privacy notice for more information: https://help.instagram.com/155833707900388/

ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display ads relevant to users, improve campaign performance, or avoid showing the same ad multiple times. Google uses a cookie ID to track which ads are shown in which browser and can thus prevent them from being displayed more than once. The use of DoubleClick cookies enables Google and its partner sites to serve ads based on previous visits to our or other websites. The processing is based on our legitimate interest in optimal marketing of our website pursuant to Art. 6 para. 1 lit. f GDPR.

In addition, DoubleClick can use cookie IDs to record conversions related to ad requests. For example, this is the case if a user sees a DoubleClick ad and later uses the same browser to visit the advertiser's website and makes a purchase there.

Google states that DoubleClick cookies do not contain any personally identifiable information. Because of the marketing tools used, your browser automatically establishes a direct connection to Google's servers. We have no influence over the extent and further use of the data collected by Google through this tool and therefore inform you based on our current knowledge:

The integration of DoubleClick informs Google that you have accessed the relevant part of our website or clicked on one of our advertisements. If you are registered with a Google service, Google can associate the visit with your account. Even if you are not registered or logged in with Google, it is possible that the provider will obtain and store your IP address.

If you want to opt out of this tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com: https://www.google.com/settings/ads. Note that deleting cookies in your browser will also delete your opt-out setting.

Alternatively, you can obtain information about setting cookies and configure your preferences on the Digital Advertising Alliance website: www.aboutads.info.

Google LLC is certified under the EU-U.S. Privacy Shield.

You can find more information on Google's data privacy here: https://www.google.com/policies/privacy/

WEB ANALYTICS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", which are text files stored on your computer, to help the website analyze how users interact with the site. The information generated by the cookie about your use of this website (including your truncated IP address) is generally transmitted to and stored on a Google server in the USA.

This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymization of the IP address by truncation and excludes direct personal reference. As a result of the extension, Google will truncate your IP address within member states of the European Union or other parties to the Agreement on the European Economic Area before transferring it. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide the website operator with other services relating to website and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by selecting the appropriate settings in your browser; however, please note that in this case you may not be able to use all features of this website to their full extent. Furthermore, you can prevent Google's collection and use of data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plug-in or for browsers on mobile devices, please click the following link to set an opt-out cookie, which will prevent data collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and for this domain; if you delete your cookies in this browser, you must click this link again): Disable Google Analytics

Google LLC is certified under the EU-U.S. Privacy Shield.

This website also uses Google Analytics for a cross-device analysis of visitor flows via a user ID. When accessing the site for the first time, a unique, persistent, and anonymized ID is assigned to the user, which is used across devices. This allows interaction data from different devices and sessions to be assigned to a single user. The user ID contains no personal data and does not transmit any such data to Google.

You can object to the collection and storage of data via the user ID at any time with effect for the future. To do so, you must deactivate Google Analytics on all systems you use, for example, in another browser or on your mobile device.

You can deactivate Google Analytics using a browser plug-in from Google (https://tools.google.com/dlpage/gaoptout?hl=en). Alternatively, you can use the opt-out cookie mentioned above.

Further information on Universal Analytics can be found here: https://support.google.com/analytics/answer/2838718?hl=en

RETARGETING/REMARKETING/REFERRAL ADVERTISING

Facebook Custom Audience via Pixel Process

This website uses the “Facebook Pixel” of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). If explicit consent is given, it can track the behavior of users after they have seen or clicked on a Facebook ad. This method is used to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help optimize future advertising strategies.

The collected data is anonymous for us, so it does not provide us with any conclusions about the user's identity. However, the data is stored and processed by Facebook, allowing a connection to the respective user profile. Facebook may use the data for its own advertising purposes in accordance with the Facebook data usage policy (https://www.facebook.com/about/privacy/).

You can enable Facebook and its partners to place ads on and off Facebook. For these purposes, a cookie may also be stored on your computer. These processing operations only take place if express consent is granted in accordance with Art. 6 para. 1 lit. a GDPR.

Only users over the age of 13 may give consent to the use of Facebook Pixel. If you are younger, please ask your legal guardian for permission.

Facebook Inc. is certified under the EU-U.S. Privacy Shield.

To deactivate the use of cookies on your computer, you can configure your internet browser settings so that cookies are no longer stored on your computer or cookies that have already been stored are deleted. However, disabling all cookies may result in some functions on our website no longer working properly. You can also deactivate the use of cookies by third-party providers such as Facebook on the Digital Advertising Alliance website: https://www.aboutads.info/choices/

Google AdWords Remarketing

This website uses the functions of Google AdWords Remarketing to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

Google sets a cookie in your browser, which automatically enables interest-based advertising based on the pages you visit using a pseudonymous cookie ID. The processing is based on our legitimate interest in optimal marketing of our website in accordance with Art. 6 para. 1 lit. f GDPR.

Any further data processing only takes place if you have given Google consent to link your browsing history to your Google account and to use information from your Google account to personalize ads you view online. If you are logged in to Google during your visit to our website, Google will use your data along with Google Analytics data to create and define target audiences for cross-device remarketing. Your personal data will be temporarily linked by Google to Google Analytics data to build audiences.

You can permanently disable the setting of cookies for advertising preferences by downloading and installing the browser plug-in available at: https://www.google.com/settings/ads/onweb/

Alternatively, visit www.aboutads.info to learn about cookie settings and how to manage your preferences.

Google LLC is certified under the EU-U.S. Privacy Shield.

For more information and Google's privacy policy regarding advertising, please visit: https://www.google.com/policies/technologies/ads/

RIGHTS OF THE DATA SUBJECT

13.1 The applicable data protection law grants you comprehensive rights (rights of access and intervention) with regard to the processing of your personal data, which we inform you about below:

Right of access pursuant to Art. 15 GDPR
Right to rectification pursuant to Art. 16 GDPR
Right to erasure pursuant to Art. 17 GDPR
Right to restriction of processing pursuant to Art. 18 GDPR
Right to be informed pursuant to Art. 19 GDPR
Right to data portability pursuant to Art. 20 GDPR
Right to withdraw consent granted pursuant to Art. 7 para. 3 GDPR
Right to lodge a complaint pursuant to Art. 77 GDPR

13.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA IN THE CONTEXT OF A BALANCING OF INTERESTS BASED ON OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION WITH FUTURE EFFECT.

IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESS THE DATA IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA FOR DIRECT MARKETING PURPOSES.

DURATION OF STORAGE OF PERSONAL DATA

The duration of the storage of personal data is based on the respective statutory retention period (e.g. commercial and tax law retention periods). After expiration of this period, the corresponding data will be routinely deleted, provided it is no longer required for the fulfillment or initiation of a contract and/or we have no legitimate interest in further storage.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this privacy policy at any time in accordance with legal requirements. The current version is always available on our website. We encourage you to regularly check the privacy policy to be informed about how we protect your personal data.

CONTACT INFORMATION

If you have any questions or concerns regarding this privacy policy or the processing of your personal data, you may contact us at any time using the contact details provided on our website or via the following email:

info@oliviaoscarjewelry.com